Is your brand always on sale?

Hmmm. They say it’s a tough economy. They say it’s hard out here for a budding entrepreneur, or business owner, or worker bee, but perception is not always reality.

If you follow me on Facebook, a couple of weeks ago you may have noticed a dilemma I had with buying a new designer handbag. My favorite bag brands are Coach and Louis Vuitton. Through a friend I found out about an invitation-only online Coach Factory outlet and I waited for weeks anticipating the next sale.

Well… the next sale came. I bought. I jumped. It was awesome (I even bought 10 bags, to give away to clients… they’ll be surprised and so pleased) and I was excited that my bags were on their way.

Then… the next day a NEW sale began. The bags were a bit different. The limit was the same. The thrill was a little less so. I browsed. I bought another bag. And I moved on.

One week later… yet ANOTHER sale began. “Gee, this is getting kinda stale” I thought. I checked it out, just to see “why” and I couldn’t find a reason to reach deep into my pockets yet again.

Then, as if by clockwork, every several days I started to get an email with the newest 24-hours only sale. I already had my bags in hand. I love them. But I just didn’t feed compelled to get another bag just because.

So this got me to thinking. How often do we put our brands on sale? Do you have a service that, when paid in full always yields a discount? When funds are low or volatile do you throw up an impromptu sale? It can be good in a special circumstance but if you find that you’re doing this often (more than once or twice a year) it actually has the opposite effect.

Who will buy from you, at full price, if they know “if I just hold out a few more weeks or months, I’ll get it for much much less?” After getting all of my Coach emails I started to feel the brand dilute in my mind a bit. I started perusing the Louis Vuitton site with more frequency. I “desired” Louis Vuitton more because it seemed more value-crafted.

It’s a small comparison, but one I think we as business owners (especially service based business owners) need to take a look at. Have you found yourself with thoughts like this one way or the other? Share them in the comments below

Coaching is not the only way to income growth

Ok. So here’s the rant. Yet another “would be struggling” entrepreneur has hit my inbox with a “new coaching program they’ve started” so that they can “reach more people — we’ve been asking for it” and frankly, I’m a bit sick of it.

I see this cycle over and over again. The entrepreneur who’s had “relative” success in business. They want to make millions and millions of dollars THIS YEAR and in order to do so, they are told they need to coach.

Now, I’m all for packaging your services to help more people. That’s not what I’m talking about here. But I can’t even count on my hand how many “group coaching programs” have been launched in the past year where the owner saw it as a rags-to-riches easy road.

And here’s what happens. Some of those coaches do make it to six… ahem… or even seven figures. AND they walk away with a lot of disappointed clients because they didn’t deliver.

I’ve always admired the person who can “work” their craft and “teach” their craft but what I see here, what I’m talking about in this post, is the person who couldn’t “work their craft (ie, make money doing what they wanted to do) so instead they decide to teach what they THINK they know.

Kinda makes me sick.

I have always been an advocate of mentoring and lifelong learning so don’t mistake this post for an anti-coaching stance. Here’s my advice: Be sure anyone you coach with has had, and continues to have, real field experience in the industry you’re getting coached in. Otherwise, when the road takes a turn and their techniques don’t work for you, you’ll be out of money, out of solutions, and outraged. Tread wisely.

Build your brand with dedicated email campaigns

I was at a Savor The Success masterminding event last night and it was a true community affair. We took diligent notes as each person (almost) went to the front of the room and shared their best marketing tip. There were more than twenty! Then, afterwards, we broke into groups of 8 and did some personal masterminding to solve a marketing problem for each of us.

One of the women in the group has a very successful social media business. It’s rapidly expanding and she’s looking to make the leap into an office space. To be prepared, and handle the responsibility, she’s looking to take on more clients and wanted to get suggestions for some highly leveraged communication.

I told her about dedicated email campaigns and how I’ve seen such great success with them in the past, both for myself and for my clients. A dedicated email campaign is one (typically) that someone sends on your behalf, sort of like an endorsement, where the total focus of the campaign is yours. I’ve seen it used to build awareness, build a subscriber list, promote a contest or sweepstakes and of course, to open the door for new clients.

The key metrics you want to look for when considering a dedicated email campaign are the following (be sure to ask the advertiser this BEFORE you decide to move forward):

  1. What is the audience list size
  2. What is the typical open rate (look for at least 20%)
  3. What is the typical click-through rate (varies between .01% – 3% – depending on the target and size of the list)
  4. How is delivery tracked and reported?
  5. How “fresh” is the list? I caution you to send to a list that hasn’t been updated recently and hasn’t had frequent communications going out
  6. How segmented can your communication be? (zip code, city, etc. not required, but helpful)
  7. What’s the industry, income and education demographic mix of the audience (you don’t want to send to executives if you’re looking to do business with entrepreneurs, or you don’t want a consumer audience if you do business-to-business)

That list might seem long, but it’s required up front of you making any decisions to part with your money.

Have you invested in dedicated email marketing campaigns for your business? Have any publisher suggestions? Please post them below.

Keep your brand alive

With all the talk of automation and systems it’s easy to forget that you have to stay plugged in when it comes to building your brand. I received a great (and humbling) reminder of this in an email recently. The results of falling off the wagon will remind you in many ways (your people really are your brand) and it can go a little something like this:

  • “I know you have a lot of automation in place, but …. the last time we spoke you promised to…”
  • “Did you see the tag or post I did on your Facebook wall”
  • “I’m surprised you didn’t [comment, respond, reply, chime in] after you ….”

You get the idea. We sometimes get so much automation in place (which is still necessary, because it makes our life easier) that we forget we still need to show up live and in person, online and offline.

Be sure to keep your brand alive by having systems in place “in support” of the things you’re also doing as you’re fully invested in your brand. You’ll love it more, your brand ambassadors will love it more and the drive will help you soar!

Do you have a phrase, system or mindset that helps keep you plugged in? I’d love to hear your thoughts. Share them below.